HOW TO REFUND:
FOR REFUND REQUESTS PLEASE INCLUDE PHOTOS OF ALL THE ITEMS YOU HAVE RECEIVED.
Take a photo of the packaging materials and the packages.
Take a close-up photo of the shipping label.
Take a clear photo of the packing slip without any obstruction. If the photo sent is not legible, you may be asked to retake photos, so please make sure we can read it. We reserve the right to not process claims with no packing slip.
Please send all of the photos you’ve taken along with your ORDER NUMBER using:
Send through our LIVE CHAT open 24/7
Our lawyers have advised us to create a refund policy even though we very rarely have a problem with getting our customers their products. Regardless, here it is:
If a shipment gets lost, stolen, or goes missing somehow, Cartsdrug will notify you and offer the option for a 1-time reshipment (BUT ONLY UP TO $125). Such an offer is valid once for each patient. There won’t be any exceptions to this refund policy. If you are ordering more than $125 worth of product and feel nervous about losing a package then please break up your shipments into smaller quantities.
A patient will only qualify for a refund if the medication wasn’t received in full, and 15 or more business days of the delivery date our delivery service provider quoted has elapsed.
Cartsdrug has to review a refund case before issuing a refund. This review will under normal conditions take 7-10 business days.